Agentforce, AI seamlessly integrated into your CRM
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Aeonvis integrates Agentforce, Salesforce's intelligent virtual agents for continuous innovation. Automated conversations, streamlined processes and predictive insights.
Aeonvis supports enterprises in adopting truly operational AI technologies., capable of integrating into business flows and generating value right out of the box. With Agentforce, Salesforce’s virtual agent platform, we accompany companies on a path of evolution in managing relationships, sales, services and operational processes, enhancing the potential of AI.
Aeonvis: AI applied to business
Since 2022, our R&D lab has been developing solutions based on mature AI technologies designed to be operational right away in business contexts. AI is a tool to enhance human skills, not replace them. But to work, it needs well-structured data and robust processes: this is where our integrated expertise in CRM, system integration and data management comes in.
AGENTFORCE, THE FIELD EXPERIMENT
Testing Agentforce: efficiency and accuracy in B2C processes
At Aeonvis we believe that technology has value only if it is concrete, tested and easily integrated into business processes. That is why we are confronted daily with several use cases of using Agentforce in real scenarios. These include after-sales support and automated lead management.
In the first case, we set up a complete customer care flow for a B2C company in the robotics industry. The virtual agent handled requests independently, consulted the knowledge base on Salesforce, and provided timely responses, improving over time through continuous learning. The result: automated, fast and accurate first-level support.
In the second case, we applied Agentforce to conversational lead qualification in the car dealer world, enabling email and WhatsApp management and qualification based on CRM data with appointments set directly in the diary. A smoother, faster process with no repetitive operational load.
Two use cases, one common goal: to demonstrate the real impact of Agentforce in increasing efficiency and quality in business processes.
What is Agentforce
Agentforce is a suite of intelligent virtual agents, natively integrated into Salesforce, designed to automate processes, personalize interactions with customers and prospects and increase operational efficiency. Its strength lies in the combination of:
Union of AI, data and automation for your Business
Its strength lies in the union between:
- Evolved conversational AI
- Real-time CRM data
- Business process automation
- Omnichannel interface (chat, e-mail, portals)
- Predictive insights for faster decisions
Automation of repetitive tasks and processes
It automates operational tasks such as:
- Order entry
- Check shipping status
- Document generation and approval
- Lead qualification
It optimizes operational time, reduces process costs, and allows resources to be reallocated to activities with greater strategic value.
Enhanced sales and marketing
With the SDR (Sales Development Representative), Agentforce interacts with leads in real time, answers questions and objections, sets appointments and feeds the funnel sales.
In marketing, the platform analyzes behavioral data to activate targeted campaigns, advanced segmentations and generative content tailored.
Data-driven decisions and predictive insights
Through integration with Salesforce analytics and predictive algorithms, Agentforce is able to:
- Suggest priority business actions
- Identify customers at risk of abandonment in advance
- Optimize campaigns in real time
An ecosystem of intelligent agents for every business function
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Native integration with Salesforce
No intermediate layers, maximum reliability and continuous updating
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Security and compliance
Data management compliant with GDPR standards and Salesforce policies
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Immediate scalability
Rapid activation of new agents and forms
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Optimized User Experience
Natural dialogues, customizable UI, customization at the business logic level
AI as a lever for growth
At Aeonvis, we stand by enterprises to integrate artificial intelligence into real processes, with a pragmatic, scalable and results-oriented approach. For us, AI is not a goal, but a concrete lever of evolution, capable of amplifying human value and improving business efficiency. The adoption of AI in business processes is a complex challenge: let’s face it together.
Learn how to implement Agentforce in your CRM and drive the evolution of your operations toward an intelligent, data-driven model.
