Milan, Nov. 6, 2025 – “It is no longer a question of whether to implement AI, but how to do it the right way.” This phrase, which emerged during AI FOR BUSINESS Milan, perfectly sums up the spirit of the event that Aeonvis organized on the VOYA Rooftop in the heart of Milan.
With the breathtaking view of the city as a backdrop, decision makers and business leaders gathered to discover something concrete: not theoretical presentations, but operational, working AI, ready to be implemented on Monday morning.
The moment that made the difference
The demonstration that caught the attention of the room? A Salesforce conversational agent that qualifies a complex lead in real time through a natural conversation on WhatsApp. No rigid scripts, no endless menus-just a fluid dialogue that takes the potential customer from initial curiosity to booking a test drive for a self-driving car.
The result: full automation of the qualification process, continuous availability, zero interruptions in the customer journey. A digital assistant that works while your team focuses on high-value activities.
Three technologies, endless applications
- Salesforce Agentforce: your team that never sleeps
The integration between Salesforce Agentforce and OpenAI showed how conversational AI can revolutionize:
- Presales management: automatic lead qualification with natural language
- 24/7 h24 customer service: immediate support that adapts to the customer’s tone and context
- B2B and B2C sales: personalized assistance on a large scale
During the event, through the use case of Benny Bot, a reality in robotics created for the occasion, participants saw in action how conversational agents autonomously handle a high volume of requests, dramatically improving the customer experience and freeing up valuable resources.
- SAP Joule: predictive intelligence that speeds up decisions
SAP Joule turned out to be more than just an assistant: it is a virtual consultant who:
- Guides business and ICT users in the optimal use of the SAP system
- Provides real-time insights for quick and accurate operational decisions
- Automates updates to master and transactional data
- Turns unstructured data into strategic information through machine learning
The biggest impact? More agile sales, procurement, supply chain and administrative processes, with concrete time savings on repetitive tasks.
- The ecosystem that makes a difference
It is not individual technologies that create value, but their intelligent integration into existing business processes. This is where the role of the consultant comes in: translating technological potential into concrete operational benefits, ensuring governance, data protection and privacy.
Voices from the stage
Claudio Abbiati, Executive Director Sales & Marketing at Aeonvis, opened the event by introducing the company: bringing AI from a theoretical vision to real operating systems.
Maurizio V. Esposito, Director Digital CRM & Analytics, traced the evolution of AI-from the first chatbots to today’s conversational agents-emphasizing the risks and the importance of sound governance. “The technology is mature, but expertise is needed to implement it correctly and protect the most valuable value: business data.”
Benedetto Virzi (Sales Manager South Central) and Serena Selvarolo (Marketing & Sales Account) brought the Benny Bot case to the stage, demonstrating how Salesforce Agentforce solves concrete challenges: from multichannel sales management to specialized technical support to real-time visibility of management data.
Francesca Visini, Giacomo Pedrocchi and Matteo Sorrentino-the SAP team at Aeonvis-guided participants through practical use cases, showing how Joule supports operational decisions in sales and logistics processes by interpreting complex data and turning it into concrete actions.
Beyond technology: the real challenges of implementation
Among the most frequently asked questions raised during the event:
- “How do we ensure the security of corporate data?”
- “How long does it take to see concrete results?”
- “How do we train the team to use these tools?”
- “Will AI replace existing roles or enhance them?”
Legitimate questions that require structured answers. It became clear during the event that the success of AI in the enterprise depends on three factors:
- Robust governance to protect data and privacy
- Effective change management to accompany people
- Competent technology partner who knows both technology and business
Wine Experience: where innovation meets tradition
The evening concluded with an informal networking moment, enriched by an exclusive Wine Experience. Thanks to the collaboration with Bosio Family Estate, Cantine Minini and Podere Moretti, guests tasted selected wines from the Piedmont Langhe and Franciacorta, accompanied by a rich buffet.
A perfect balance between technological innovation and the art of Italian conviviality: because AI improves processes, but it is the people who make the difference.
The real value of AI FOR BUSINESS
This event demonstrated a fundamental truth: AI has moved out of the experimental phase. We are no longer talking about pilot projects or proof of concept, but operational solutions that are already transforming sales, customer service and administrative processes in real businesses.
The companies in attendance did not attend a lecture, but touched on concrete tools, saw live demos, asked uncomfortable questions, and received honest answers.
Acknowledgements
Special thanks to all the speakers who shared their expertise, the partners who made this event possible, and the Aeonvis Operations Team who worked behind the scenes to orchestrate every detail.
But the biggest thank you goes to you who participated-in attendance and streaming-transforming this event from a presentation to a real conversation about the future of AI in the enterprise.
Next steps
Download slides from the event
Want to review the content at your leisure? Request the full slides with all the insights and case studies presented: marketing@aeonvis.com
Bring AI into your business
Want to understand how Salesforce Agentforce or SAP Joule can meet your specific needs? Let’s talk about it: marketing@aeonvis.com
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