When: March 31, 2026 | 5:00 p.m. – 8:30 p.m.
Where: Hotel Indigo Florence | Via Jacopo da Diacceto, 16/20, Florence
Is your Customer Service a cost or a competitive advantage? Attend AI4B Florence on March 31, 2026!
There are those who see customer service as a cost to be contained. And there are those who have turned it into a competitive advantage that makes all the difference.
On March 31, 2026, Aeonvis returns with the AI FOR BUSINESS format and stops in Florence with a completely new focus: discovering howconversational intelligence is redefining the way manufacturing companies manage customer relationships.
Not a theoretical event, but a practical one where you can see the technology at work, understand what changes in daily processes, and engage with those who are already applying these solutions.
Conversational intelligence: what it really means for Manufacturing
Conversational intelligence is not just about responding to requests: it takes shape through autonomous AI agents capable of understanding context, anticipating needs, suggesting the most effective actions, and automating processes while improving the relationship between business and customer.
During the event we will delve into how Aircall and Salesforce along with its autonomous AI agents, is transforming customer service in manufacturing through AI applied to real conversations with customers.
We will see what really changes when an operator no longer has to manually transcribe error codes, search for solutions in dispersed knowledge bases, or create tickets by hand after each call.
The heart of the event: a 60-minute live demo
60 minutes of real technology applied to a concrete case in Manufacturing. Not a theoretical presentation, but a simulation of an emergency call for downtime-a critical situation that requires speed, coordination, and accurate information.
You will see how Aircall AI, integrated with Salesforce Service Cloud Voice and Field Service, manages the entire process: from initial phone contact to case intake to field intervention. A concrete example of how the integration of voice, data and AI can accelerate problem resolution and improve service efficiency.
What you will see in action:
A real-life emergency call in a manufacturing company. Machine stop, customer under pressure, operator having to handle the situation in real time.
What would normally require manual research, notes, switching between different systems and administrative follow-ups, you will see happen in a completely different way.
From call arrival to field intervention closure, we will show how Aircalland Salesforce, together with Agentforce, transform every step of the process: call handling, operator support, technical intervention planning, and customer relationship.
The result? The operator stops transcribing and starts solving. The technician comes prepared. The customer does not have to repeat anything. The company turns a crisis into a retention opportunity.
Want to see how? We look forward to seeing you on March 31 in Florence. Sign up now
Who this event is designed for
AI4B Florence is designed for Decision Makers in Manufacturing who want to understand if and how conversational intelligence can apply to their reality:
- Customer service managers who seek efficiency without losing quality
- Sales managers who see service as a strategic touchpoint
- CTOs/CIOs evaluating AI investments with measurable ROI
- Operation directors who want to scale service without multiplying the team
- CEOs / Entrepreneurs looking for concrete competitive differentiators
If you’ve ever wondered how to reduce response times without increasing headcount, how to improve customer satisfaction while keeping costs under control, or how to transform your customer service from an operational necessity to a growth lever, this event answers those questions.
Not with promises, but with technology you can see, touch, question.
Face-to-face comparison, networking & aperitif
After the demo during the Q&A session, you will have the opportunity to engage directly with the Aeonvis and Aircall teams to:
- Deepen your specific scenario
- Asking technical questions about integration
- Understand what it takes to get going in your organization
- Assess applicability and ROI for your context
A real opportunity to clarify doubts and understand whatconversational AI can really do for your business.
From 7 p.m. to 8:30 p.m., networking & aperitif in the lounge ofHotel Indigo Florence: an informal and inspiring time to engage with other Decision Maker Manufacturing in the area who face similar challenges to yours.
Because often the best insights arise from dialogue among those who experience the same operational dynamics on a daily basis.
What do you bring home
At the end of the event you will have:
✓ Concrete vision of how conversational AI works in a real-world B2B context
✓ Direct comparison with Aeonvis and Aircall teams on your specific scenario
✓ Qualified connections with other professionals in the field.
✓ First free one-on-one post-event consultation to assess AI potential in your customer service
Innovation that generates competitive advantage
AI4B Florence is designed for those who want to go beyond promises and understand how to turn innovation into concrete operational value.
Because conversational intelligence is not just technology: it is efficiency, customer relationship quality, and measurable competitive advantage.
Customer service can stop being a cost center and become a strategic asset. This event shows you how.
Only 35 seats available to ensure quality discussion and real interaction with speakers and participants.
We look forward to seeing you on March 31 in Florence.
For more information write to: marketing@aeonvis.com
