{"id":28105,"date":"2025-04-02T14:49:20","date_gmt":"2025-04-02T12:49:20","guid":{"rendered":"https:\/\/www.aeonvis.com\/agentforce-at-work-how-salesforce-and-ai-revolutionize-crm-and-marketing-automation\/"},"modified":"2025-05-27T12:49:15","modified_gmt":"2025-05-27T10:49:15","slug":"agentforce-at-work-how-salesforce-and-ai-revolutionize-crm-and-marketing-automation","status":"publish","type":"post","link":"https:\/\/www.aeonvis.com\/en\/agentforce-at-work-how-salesforce-and-ai-revolutionize-crm-and-marketing-automation\/","title":{"rendered":"Agentforce at Work: how Salesforce and AI revolutionize CRM and Marketing Automation"},"content":{"rendered":"\n<p><strong>AGENTFORCE AT WORK event: AI and Automation for businesses<\/strong> <\/p>\n\n<p>On March 24, 2025, the<em>Agentforce at Work<\/em> event, organized by <strong>Aeonvis<\/strong> in collaboration with <strong>Salesforce<\/strong>, was held at the<strong>Accademia Artisti<\/strong> in Rome. This initiative was an important opportunity to explore the impact of Artificial Intelligence (AI) in Customer Relationship Management (CRM) and Marketing Automation. Together with industry experts, Salesforce representatives, and customers, we discussed how AI is revolutionizing<em> customer service<\/em> management,<em> operations<\/em>, and <em>marketing<\/em>.    <\/p>\n\n<figure class=\"wp-block-gallery has-nested-images columns-3 wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-medium\"><img fetchpriority=\"high\" decoding=\"async\" width=\"300\" height=\"200\" data-id=\"27781\" src=\"\/wp-content\/uploads\/2025\/03\/Aeonvis-vela-5-300x200.jpg\" alt=\"\" class=\"wp-image-27781\" srcset=\"\/wp-content\/uploads\/2025\/03\/Aeonvis-vela-5-300x200.jpg 300w, \/wp-content\/uploads\/2025\/03\/Aeonvis-vela-5-1024x683.jpg 1024w, \/wp-content\/uploads\/2025\/03\/Aeonvis-vela-5-768x512.jpg 768w, \/wp-content\/uploads\/2025\/03\/Aeonvis-vela-5-1536x1024.jpg 1536w, \/wp-content\/uploads\/2025\/03\/Aeonvis-vela-5-2048x1365.jpg 2048w, \/wp-content\/uploads\/2025\/03\/Aeonvis-vela-5-650x433.jpg 650w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-medium\"><img decoding=\"async\" width=\"300\" height=\"200\" data-id=\"27783\" src=\"\/wp-content\/uploads\/2025\/03\/Claudio-3-300x200.jpg\" alt=\"\" class=\"wp-image-27783\" srcset=\"\/wp-content\/uploads\/2025\/03\/Claudio-3-300x200.jpg 300w, \/wp-content\/uploads\/2025\/03\/Claudio-3-1024x683.jpg 1024w, \/wp-content\/uploads\/2025\/03\/Claudio-3-768x512.jpg 768w, \/wp-content\/uploads\/2025\/03\/Claudio-3-1536x1024.jpg 1536w, \/wp-content\/uploads\/2025\/03\/Claudio-3-2048x1365.jpg 2048w, \/wp-content\/uploads\/2025\/03\/Claudio-3-650x433.jpg 650w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-medium\"><img decoding=\"async\" width=\"300\" height=\"200\" data-id=\"27785\" src=\"\/wp-content\/uploads\/2025\/03\/Tommaso-4-300x200.jpg\" alt=\"\" class=\"wp-image-27785\" srcset=\"\/wp-content\/uploads\/2025\/03\/Tommaso-4-300x200.jpg 300w, \/wp-content\/uploads\/2025\/03\/Tommaso-4-1024x683.jpg 1024w, \/wp-content\/uploads\/2025\/03\/Tommaso-4-768x512.jpg 768w, \/wp-content\/uploads\/2025\/03\/Tommaso-4-1536x1024.jpg 1536w, \/wp-content\/uploads\/2025\/03\/Tommaso-4-2048x1365.jpg 2048w, \/wp-content\/uploads\/2025\/03\/Tommaso-4-650x433.jpg 650w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/figure>\n<\/figure>\n\n<p><strong>The Impact of AI on Service, Operations and Marketing<\/strong> <\/p>\n\n<p>Salesforce&#8217;s \u201cAgentforce\u201d agents are transforming business workflows through advanced automation. These AI-based solutions lighten the load on business users by automating repetitive tasks and allowing teams to focus on higher value-added tasks.   <\/p>\n\n<ul>\n<li><strong>Customer Service:<\/strong>During the event, <strong>Benedetto Virzi<\/strong>, South Central Sales Manager at Aeonvis, and <strong>Federica Taddio<\/strong>, Senior Consultant Agentforce at Aeonvis, explained how Salesforce virtual agents improve customer service efficiency.<strong>AI<\/strong> enables them to automatically respond to customer inquiries, route tickets intelligently, and provide targeted suggestions based on historical data, reducing wait times and improving the overall customer experience.   <\/li>\n<\/ul>\n\n<ul>\n<li><strong>Operations:<\/strong>AI enables companies to<strong> automate internal processes<\/strong>, reducing inefficiencies and human error. Agentforce manages complex workflows, ensuring consistency and transparency in the management of documents, orders and approvals. This enables companies to optimize resources and increase productivity.    <\/li>\n<\/ul>\n\n<ul>\n<li><strong>Marketing Automation:<\/strong><strong>Chiara Petrarca<\/strong>, Senior Consultant Marketing Automation at Aeonvis, delved into the use of AI in marketing, highlighting how Salesforce helps companies optimize campaigns through advanced analysis of real-time data. <strong>Advanced segmentation<\/strong> capabilities enable the creation of highly specific user clusters for targeted campaigns, improving <strong>ROI <\/strong>and customer retention. Integration with CRM allows AI agents to interact with customers across multiple channels, providing a smooth and consistent experience. In addition, predictive AI makes it possible to anticipate customer needs and suggest products or services based on past behaviors.     <\/li>\n<\/ul>\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-2 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" data-id=\"27812\" src=\"\/wp-content\/uploads\/2025\/03\/Benny-1-300x200.jpg\" alt=\"\" class=\"wp-image-27812\" srcset=\"\/wp-content\/uploads\/2025\/03\/Benny-1-300x200.jpg 300w, \/wp-content\/uploads\/2025\/03\/Benny-1-1024x683.jpg 1024w, \/wp-content\/uploads\/2025\/03\/Benny-1-768x512.jpg 768w, \/wp-content\/uploads\/2025\/03\/Benny-1-1536x1024.jpg 1536w, \/wp-content\/uploads\/2025\/03\/Benny-1-2048x1365.jpg 2048w, \/wp-content\/uploads\/2025\/03\/Benny-1-650x433.jpg 650w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" data-id=\"27759\" src=\"\/wp-content\/uploads\/2025\/03\/Sonia-serena-benny-e-fede-1-300x200.jpg\" alt=\"\" class=\"wp-image-27759\" srcset=\"\/wp-content\/uploads\/2025\/03\/Sonia-serena-benny-e-fede-1-300x200.jpg 300w, \/wp-content\/uploads\/2025\/03\/Sonia-serena-benny-e-fede-1-1024x683.jpg 1024w, \/wp-content\/uploads\/2025\/03\/Sonia-serena-benny-e-fede-1-768x512.jpg 768w, \/wp-content\/uploads\/2025\/03\/Sonia-serena-benny-e-fede-1-1536x1024.jpg 1536w, \/wp-content\/uploads\/2025\/03\/Sonia-serena-benny-e-fede-1-2048x1365.jpg 2048w, \/wp-content\/uploads\/2025\/03\/Sonia-serena-benny-e-fede-1-650x433.jpg 650w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" data-id=\"27755\" src=\"\/wp-content\/uploads\/2025\/03\/Chiara-ok-1-300x200.jpg\" alt=\"\" class=\"wp-image-27755\" srcset=\"\/wp-content\/uploads\/2025\/03\/Chiara-ok-1-300x200.jpg 300w, \/wp-content\/uploads\/2025\/03\/Chiara-ok-1-1024x683.jpg 1024w, \/wp-content\/uploads\/2025\/03\/Chiara-ok-1-768x512.jpg 768w, \/wp-content\/uploads\/2025\/03\/Chiara-ok-1-1536x1024.jpg 1536w, \/wp-content\/uploads\/2025\/03\/Chiara-ok-1-2048x1365.jpg 2048w, \/wp-content\/uploads\/2025\/03\/Chiara-ok-1-650x433.jpg 650w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/figure>\n<\/figure>\n\n<p><strong>Testimonials and strategic value of Agentforce<\/strong> <\/p>\n\n<p>The event featured two Aeonvis clients, <strong>Artists Academy <\/strong>and<strong> <\/strong>of the<a href=\"https:\/\/www.aiop.it\/\"><strong>Italian Association of Private Hospitals <\/strong>(<strong>AIOP<\/strong>)<\/a>, who shared their experience with Salesforce CRM solutions. Both entities highlighted the success of these technologies in managing data and strengthening stakeholder relationships.   <\/p>\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-3 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" data-id=\"27787\" src=\"\/wp-content\/uploads\/2025\/03\/Accademia-Artisti-1-1024x683.jpg\" alt=\"\" class=\"wp-image-27787\" srcset=\"\/wp-content\/uploads\/2025\/03\/Accademia-Artisti-1-1024x683.jpg 1024w, \/wp-content\/uploads\/2025\/03\/Accademia-Artisti-1-300x200.jpg 300w, \/wp-content\/uploads\/2025\/03\/Accademia-Artisti-1-768x512.jpg 768w, \/wp-content\/uploads\/2025\/03\/Accademia-Artisti-1-1536x1024.jpg 1536w, \/wp-content\/uploads\/2025\/03\/Accademia-Artisti-1-2048x1365.jpg 2048w, \/wp-content\/uploads\/2025\/03\/Accademia-Artisti-1-650x433.jpg 650w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" data-id=\"27789\" src=\"\/wp-content\/uploads\/2025\/03\/AIOP-1-1024x683.jpg\" alt=\"\" class=\"wp-image-27789\" srcset=\"\/wp-content\/uploads\/2025\/03\/AIOP-1-1024x683.jpg 1024w, \/wp-content\/uploads\/2025\/03\/AIOP-1-300x200.jpg 300w, \/wp-content\/uploads\/2025\/03\/AIOP-1-768x512.jpg 768w, \/wp-content\/uploads\/2025\/03\/AIOP-1-1536x1024.jpg 1536w, \/wp-content\/uploads\/2025\/03\/AIOP-1-2048x1365.jpg 2048w, \/wp-content\/uploads\/2025\/03\/AIOP-1-650x433.jpg 650w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/figure>\n\n<p><strong>Massimiliano Ferri<\/strong>, <em>Enterprise<\/em> <em>Account Executive<\/em> at Salesforce, delved into the strategic value of Agentforce, highlighting how AI and automation enable companies to:  <\/p>\n\n<ul>\n<li>Increase operational efficiency by reducing time and costs;  <\/li>\n<\/ul>\n\n<ul>\n<li>Improve the customer experience with quick and personalized interactions;  <\/li>\n<\/ul>\n\n<ul>\n<li>Integrating AI, CRM, and predictive analytics for data-driven decisions;  <\/li>\n<\/ul>\n\n<ul>\n<li>Making business processes more fluid and scalable, accelerating digital transformation.  <\/li>\n<\/ul>\n\n<p>He also stressed the importance of a data-driven approach, leveraging real-time data analysis to optimize business strategies and anticipate customer needs.  <\/p>\n\n<p><strong>Networking and Future Perspectives<\/strong> <\/p>\n\n<p>In addition to presentations and live demos, the event offered participants the opportunity to network, exchange ideas, and share best practices. Special thanks go to Salesforce for its contribution in discussing the role of AI in the future of CRM.   <\/p>\n\n<p>Testimonies from the<strong> Artists Academy<\/strong> and<strong> AIOP<\/strong> added further value, illustrating how collaboration with Aeonvis has improved data management and strengthened stakeholder relations.  <\/p>\n\n<p>The event was also attended by <strong>Stefania Blandini<\/strong>,<em> Account Executive Commercial <\/em>at <strong>Salesforce<\/strong>, as well as an audience of customers and prospects, who contributed to the discussion with insights and reflections on industry developments. The discussion continued with Q&amp;A sessions and an aperitif, encouraging dialogue between participants and experts.   <\/p>\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-4 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" data-id=\"27794\" src=\"\/wp-content\/uploads\/2025\/03\/Massimiliano-1-1024x683.jpg\" alt=\"\" class=\"wp-image-27794\" srcset=\"\/wp-content\/uploads\/2025\/03\/Massimiliano-1-1024x683.jpg 1024w, \/wp-content\/uploads\/2025\/03\/Massimiliano-1-300x200.jpg 300w, \/wp-content\/uploads\/2025\/03\/Massimiliano-1-768x512.jpg 768w, \/wp-content\/uploads\/2025\/03\/Massimiliano-1-1536x1024.jpg 1536w, \/wp-content\/uploads\/2025\/03\/Massimiliano-1-2048x1365.jpg 2048w, \/wp-content\/uploads\/2025\/03\/Massimiliano-1-650x433.jpg 650w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" data-id=\"27825\" src=\"\/wp-content\/uploads\/2025\/03\/Ape-2-2-1024x683.jpg\" alt=\"\" class=\"wp-image-27825\" srcset=\"\/wp-content\/uploads\/2025\/03\/Ape-2-2-1024x683.jpg 1024w, \/wp-content\/uploads\/2025\/03\/Ape-2-2-300x200.jpg 300w, \/wp-content\/uploads\/2025\/03\/Ape-2-2-768x512.jpg 768w, \/wp-content\/uploads\/2025\/03\/Ape-2-2-1536x1024.jpg 1536w, \/wp-content\/uploads\/2025\/03\/Ape-2-2-2048x1365.jpg 2048w, \/wp-content\/uploads\/2025\/03\/Ape-2-2-650x433.jpg 650w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" data-id=\"27827\" src=\"\/wp-content\/uploads\/2025\/03\/Ape-3-2-1024x683.jpg\" alt=\"\" class=\"wp-image-27827\" srcset=\"\/wp-content\/uploads\/2025\/03\/Ape-3-2-1024x683.jpg 1024w, \/wp-content\/uploads\/2025\/03\/Ape-3-2-300x200.jpg 300w, \/wp-content\/uploads\/2025\/03\/Ape-3-2-768x512.jpg 768w, \/wp-content\/uploads\/2025\/03\/Ape-3-2-1536x1024.jpg 1536w, \/wp-content\/uploads\/2025\/03\/Ape-3-2-2048x1365.jpg 2048w, \/wp-content\/uploads\/2025\/03\/Ape-3-2-650x433.jpg 650w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" data-id=\"27819\" src=\"\/wp-content\/uploads\/2025\/03\/Ape-4-2-1024x683.jpg\" alt=\"\" class=\"wp-image-27819\" srcset=\"\/wp-content\/uploads\/2025\/03\/Ape-4-2-1024x683.jpg 1024w, \/wp-content\/uploads\/2025\/03\/Ape-4-2-300x200.jpg 300w, \/wp-content\/uploads\/2025\/03\/Ape-4-2-768x512.jpg 768w, \/wp-content\/uploads\/2025\/03\/Ape-4-2-1536x1024.jpg 1536w, \/wp-content\/uploads\/2025\/03\/Ape-4-2-2048x1365.jpg 2048w, \/wp-content\/uploads\/2025\/03\/Ape-4-2-650x433.jpg 650w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" data-id=\"27829\" src=\"\/wp-content\/uploads\/2025\/03\/Ape-5-2-1024x683.jpg\" alt=\"\" class=\"wp-image-27829\" srcset=\"\/wp-content\/uploads\/2025\/03\/Ape-5-2-1024x683.jpg 1024w, \/wp-content\/uploads\/2025\/03\/Ape-5-2-300x200.jpg 300w, \/wp-content\/uploads\/2025\/03\/Ape-5-2-768x512.jpg 768w, \/wp-content\/uploads\/2025\/03\/Ape-5-2-1536x1024.jpg 1536w, \/wp-content\/uploads\/2025\/03\/Ape-5-2-2048x1365.jpg 2048w, \/wp-content\/uploads\/2025\/03\/Ape-5-2-650x433.jpg 650w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" data-id=\"27815\" src=\"\/wp-content\/uploads\/2025\/03\/Ape-6-3-1024x683.jpg\" alt=\"\" class=\"wp-image-27815\" srcset=\"\/wp-content\/uploads\/2025\/03\/Ape-6-3-1024x683.jpg 1024w, \/wp-content\/uploads\/2025\/03\/Ape-6-3-300x200.jpg 300w, \/wp-content\/uploads\/2025\/03\/Ape-6-3-768x512.jpg 768w, \/wp-content\/uploads\/2025\/03\/Ape-6-3-1536x1024.jpg 1536w, \/wp-content\/uploads\/2025\/03\/Ape-6-3-2048x1365.jpg 2048w, \/wp-content\/uploads\/2025\/03\/Ape-6-3-650x433.jpg 650w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" data-id=\"27821\" src=\"\/wp-content\/uploads\/2025\/03\/Aperitivo-1-2-1024x683.jpg\" alt=\"\" class=\"wp-image-27821\" srcset=\"\/wp-content\/uploads\/2025\/03\/Aperitivo-1-2-1024x683.jpg 1024w, \/wp-content\/uploads\/2025\/03\/Aperitivo-1-2-300x200.jpg 300w, \/wp-content\/uploads\/2025\/03\/Aperitivo-1-2-768x512.jpg 768w, \/wp-content\/uploads\/2025\/03\/Aperitivo-1-2-1536x1024.jpg 1536w, \/wp-content\/uploads\/2025\/03\/Aperitivo-1-2-2048x1365.jpg 2048w, \/wp-content\/uploads\/2025\/03\/Aperitivo-1-2-650x433.jpg 650w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" data-id=\"27817\" src=\"\/wp-content\/uploads\/2025\/03\/Aperitivo-3-1024x683.jpg\" alt=\"\" class=\"wp-image-27817\" srcset=\"\/wp-content\/uploads\/2025\/03\/Aperitivo-3-1024x683.jpg 1024w, \/wp-content\/uploads\/2025\/03\/Aperitivo-3-300x200.jpg 300w, \/wp-content\/uploads\/2025\/03\/Aperitivo-3-768x512.jpg 768w, \/wp-content\/uploads\/2025\/03\/Aperitivo-3-1536x1024.jpg 1536w, \/wp-content\/uploads\/2025\/03\/Aperitivo-3-2048x1365.jpg 2048w, \/wp-content\/uploads\/2025\/03\/Aperitivo-3-650x433.jpg 650w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/figure>\n\n<p><strong>Special thanks  <\/strong> <\/p>\n\n<p>Sincere thanks to all the speakers, participants and organizers who made this moment of discussion and innovation possible. Special thanks to Andrea Albanese, ICT Manager at AIOP, and Benedetta Aloisi, Head of Marketing &amp; Communication Department at Accademia Artisti, for their testimonies on the value of CRM in their realities. Finally, thanks to Salesforce for its fundamental contribution to the discussion on the future of CRM and AI.    <\/p>\n\n<p><strong>Want to review the meeting?<\/strong><a href=\"mailto:marketing@aeonvis.com\">Contact us now<\/a> to receive the recording and slides with key insights shared during the event.  <\/p>\n","protected":false},"excerpt":{"rendered":"<p>AGENTFORCE AT WORK event: AI and Automation for businesses On March 24, 2025, theAgentforce at Work event, organized by Aeonvis [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":27718,"comment_status":"closed","ping_status":"closed","sticky":true,"template":"","format":"standard","meta":{"footnotes":""},"categories":[697,699],"tags":[748,749],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.0 (Yoast SEO v24.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Agentforce at Work: how Salesforce and AI revolutionize CRM and Marketing Automation - Aeonvis<\/title>\n<meta name=\"description\" content=\"Learn how Salesforce&#039;s Agentforce AI revolutionizes CRM and Marketing Automation, optimizing customer service, operations and digital strategies.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.aeonvis.com\/en\/agentforce-at-work-how-salesforce-and-ai-revolutionize-crm-and-marketing-automation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Agentforce at Work: how Salesforce and AI revolutionize CRM and Marketing Automation\" \/>\n<meta property=\"og:description\" content=\"Learn how Salesforce&#039;s Agentforce AI revolutionizes CRM and Marketing Automation, optimizing customer service, operations and digital strategies.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.aeonvis.com\/en\/agentforce-at-work-how-salesforce-and-ai-revolutionize-crm-and-marketing-automation\/\" \/>\n<meta property=\"og:site_name\" content=\"Aeonvis\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Aeonvis\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-04-02T12:49:20+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-27T10:49:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.aeonvis.com\/wp-content\/uploads\/2025\/03\/IMG_3952-1-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1707\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Sonia Pagnotta\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Sonia Pagnotta\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.aeonvis.com\/en\/agentforce-at-work-how-salesforce-and-ai-revolutionize-crm-and-marketing-automation\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.aeonvis.com\/en\/agentforce-at-work-how-salesforce-and-ai-revolutionize-crm-and-marketing-automation\/\"},\"author\":{\"name\":\"Sonia Pagnotta\",\"@id\":\"https:\/\/www.aeonvis.com\/en\/#\/schema\/person\/0a95ad055ee6d155e3782f835b946e0e\"},\"headline\":\"Agentforce at Work: how Salesforce and AI revolutionize CRM and Marketing Automation\",\"datePublished\":\"2025-04-02T12:49:20+00:00\",\"dateModified\":\"2025-05-27T10:49:15+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.aeonvis.com\/en\/agentforce-at-work-how-salesforce-and-ai-revolutionize-crm-and-marketing-automation\/\"},\"wordCount\":645,\"publisher\":{\"@id\":\"https:\/\/www.aeonvis.com\/en\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.aeonvis.com\/en\/agentforce-at-work-how-salesforce-and-ai-revolutionize-crm-and-marketing-automation\/#primaryimage\"},\"thumbnailUrl\":\"\/wp-content\/uploads\/2025\/03\/IMG_3952-1-scaled.jpg\",\"keywords\":[\"#AgentforceAtWork\",\"Salesforce AI CRM\"],\"articleSection\":[\"Events and Webinars\",\"Featured\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.aeonvis.com\/en\/agentforce-at-work-how-salesforce-and-ai-revolutionize-crm-and-marketing-automation\/\",\"url\":\"https:\/\/www.aeonvis.com\/en\/agentforce-at-work-how-salesforce-and-ai-revolutionize-crm-and-marketing-automation\/\",\"name\":\"Agentforce at Work: how Salesforce and AI revolutionize CRM and Marketing Automation - 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