1.0Aeonvishttps://www.aeonvis.com/en/Manuela Berrettahttps://www.aeonvis.com/en/author/manuela-berretta/rich600338<blockquote class="wp-embedded-content" data-secret="uIdMKdSeV7"><a href="https://www.aeonvis.com/en/customer-stories/ge-si/">GeSI Brescia</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://www.aeonvis.com/en/customer-stories/ge-si/embed/#?secret=uIdMKdSeV7" width="600" height="338" title="“GeSI Brescia” — Aeonvis" data-secret="uIdMKdSeV7" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script> /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); </script> https://www.aeonvis.com/wp-content/uploads/2024/11/Urban-Aerial-View.jpeg24001345Aeonvis implemented Salesforce Service Cloud and Service Cloud Voice for GeSI, streamlining the management of intervention requests in public housing apartment buildings. The solution improved the management of telephone reports and introduced a case prioritization system, increasing the efficiency and timeliness of interventions.