Vivisol: Governance of digital innovation on interaction processes between patients and prescribers
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Aeonvis supported Vivisol in the digital transformation of home health services through the Salesforce CRM platform. The solution centralized and integrated the management of interactions with patients, physicians and health services, streamlining the process from intake to billing.
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Vivisol and the digitization of health care services: process integration with Salesforce for centralized home care management
THE CLIENT
Vivisol: home care services
Vivisol is a SOL Group company established in 1986, with a presence in 18 countries and more than 650,000 patients served, one of the leading European Groups operating in home care with an offering focused particularly on the respiratory area as well as artificial nutrition, telemedicine, health care, aids and infusion therapies.
The SOL Group was founded in Italy in 1927 and has diversified activities from production, applied research and marketing of technical and medical gases, to home care, biotechnology and renewable energy production.
THE SCENARIO
Digital transformation of home services with Salesforce in Europe
Aeonvis has been collaborating since 2019 with Vivisol with the aim of coordinating the digital transformation project of home services on the largest European subsidiaries with the introduction of the Salesforce CRM platform to manage the whole interaction with the patient, from taking charge, through interaction with the prescribing physician, to the organization of activities until billing to the health service.
THE CHALLENGE
Organizing business intervention and change in processes
Knowledge of the medical and logistical aspects of treatment is essential for timely and accurate action, and the central CRM allows orchestration of all the different stakeholders involved both in the back office and in the field.
Vivisol therefore needed expert support in organizing the intervention of all the companies involved in the implementation of the platform and at the same time structuring an operational change in its employees that went far beyond the simple evolution of the information system.
THE SOLUTION
Centralize data and optimize processes with Health Cloud, Service Cloud and other Salesforce tools
In Aeonvis’s role of integrating specialized interlocutors by platform, it was essential to use different technologies for their specific characteristics, harmonizing user requirements.
The CRM solution for Vivisol is now composed of Health Cloud, Service Cloud, Marketing Cloud, Heroku and Mulesoft. It is already adopted by two European subsidiaries enabling Vivisol to centralize and make usable all patient data, simplify and track all management of materials used during treatment, optimize management of interventions, increase visibility of services provided, and improve customer contact.
THE RESULT
Aeonvis and Change Governance: managing Vivisol’s digital transformation with IT strategy and change management support
Gathering the need to govern this significant change process, Aeonvis operated through IT Strategy and Governance services, both in the initial stages of solution design and in the operational stages of implementation and operation of the project itself by the selected system integrators, ensuring process expertise, oversight of implementation milestones, and change management support necessary on a project of this magnitude.
